Returns & Exchanges Policy
We hope you’re delighted with your purchase, but if you're not completely satisfied, we’re here to help.
You may return or exchange any item within 7 calendar days of receiving it, in accordance with EU consumer protection regulations.
Conditions:
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Items must be unused, in original packaging, and accompanied by proof of purchase
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Email us at lilyexcompany@gmail.com with your order number and reason for return
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First exchange is free (for deliveries within Europe)
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Refunds will be processed within 10 working days after we receive and inspect the item(s)